Support | Smart Data Generator Documentation
Support documentation.
If you encounter issues or need help with Smart Data Generator for Jira, use the following resources.
Documentation
Start with this documentation to:
- Understand how data generation works
- Learn available configuration options
- Set up projects, issues, and advanced generation scenarios
- Troubleshoot common issues
Troubleshooting
Before contacting support, check:
- Configuration
- Verify generation settings and selected options
- Permissions
- Ensure required Jira permissions are granted
- Generated Data
- Confirm that projects, issues, or sprints were created as expected
- Limits & Performance
- Check if generation size or platform limits may affect execution
- Rovo Agent (if used)
- Validate prompts and expected outcomes
Feedback and Feature Requests
We welcome feedback and ideas for improvement.
Use the support channels below to:
- Suggest new features
- Report usability issues
- Share use cases
Best Practices
To avoid issues:
- Start with smaller data sets before scaling up
- Validate configuration before large generation runs
- Use separate spaces for testing when possible
- Avoid running multiple large generations simultaneously
- Review generated data before using it in demos or reports
Contact Support
If the issue persists, contact us via the support channels below:
- Go to the app listing
- Open the Support section
- Submit a request
Provide the following details to speed up resolution:
- Description of the issue
- Steps to reproduce
- Configuration used (if relevant)
- Screenshots or recordings
- Timestamp of the issue
Support Portal
Contact Information
Response Time and SLA
- We typically respond within 24 hours on business days
- Service Level Agreement