Support | Dependency Governance Documentation
Support documentation.
If you encounter issues or need help with Depencency Governance for Jira, use the following resources.
Documentation
Start with this documentation to:
- Understand configuration options
- Learn how link control works
- Troubleshoot common issues
Troubleshooting
Before contacting support, check:
- Configuration
- Verify Link Schemes and Work Type Link Schemes
- Permissions
- Ensure required Jira permissions are granted
- Dependencies Panel
- Check if links are filtered or disabled by configuration
- Invalid Work Item Links Report
- Identify configuration conflicts or invalid relationships
- Audit Log
- Review recent configuration changes
Feedback and Feature Requests
We welcome feedback and ideas for improvement.
Use below mentioned support channels to:
- Suggest new features
- Report usability issues
- Share use cases
Best Practices
To avoid issues:
- Define Link Schemes before assigning them
- Test configuration changes on selected spaces
- Use the Invalid Work Item Links Report after major updates
- Monitor changes using Audit Log
Contact Support
If the issue persists, contact us via support channels mentioned below:
- Go to the app listing
- Open the Support section
- Submit a request
Provide the following details to speed up resolution:
- Description of the issue
- Steps to reproduce
- Space and work type (if relevant)
- Screenshots or recordings
- Timestamp of the issue
Support Portal
Contact Information
Response Time and SLA
- We typically respond within 24 hours on business days
- Service Level Agreement